PROF TOPICS | Communication in the clinical setting: mastering difficult conversations
Tracks
203
Saturday, June 14, 2025 |
8:45 AM - 10:05 AM |
203 | Lecture Rm |
Speaker
Dr Kate Russo
O+G Specialist Sonographer and Senior Lecturer
CQ University/ Adelaide Woman's and Children's Hospital
Difficult conversations and breaking unexpected news in obstetric ultrasound
8:45 AM - 9:05 AMAbstract
The evolution of patient communication, driven by changing societal expectations and evidence-based best practices, necessitates a shift in both the content and delivery of information during ultrasound examinations. This is especially crucial when conveying unexpected news in obstetric ultrasound, a task that can be emotionally challenging for sonographers, particularly when faced with outdated and inconsistent workplace policies.
To ensure high-quality care for families receiving unexpected news and to support the sonographers involved, a team approach is essential. This includes using appropriate language, adhering to guidance that reflects a parent-centred care model and workplace support. This presentation will briefly outline the principles of effective communication and person-centred care and will include clinical examples demonstrating the practical application of these principles when communicating unexpected news.
To ensure high-quality care for families receiving unexpected news and to support the sonographers involved, a team approach is essential. This includes using appropriate language, adhering to guidance that reflects a parent-centred care model and workplace support. This presentation will briefly outline the principles of effective communication and person-centred care and will include clinical examples demonstrating the practical application of these principles when communicating unexpected news.
Biography
Dr Kate Russo |
CQ University/ Adelaide Woman's and Children's Hospital
Kate enjoys working as a senior lecturer in the master’s ultrasound program at Central Queensland University and as a specialist sonographer in obstetrics and gynaecology for SA Medical Imaging at the Women’s and Children’s Hospital in Adelaide. Her ultrasound career started in Brisbane in 1998, where she spent five years before moving to the United Kingdom. While in London, Kate developed her passion in fetal medicine before returning to Adelaide in 2008. She has a special interest in fetal echocardiography and research, completing her PhD titled ‘Maternal cardiac function in women high-risk for pre-eclampsia’ in 2020. Kate continues to be involved with research and regularly gives presentations locally and nationally, aiming to improve obstetric ultrasound services for women through education. She is a passionate advocate for the advancement of sonographers and strives for continuous improvement in the quality of sonographer practice, communication and person-centred care.
Mr Saraaz Khalil
Diagnostic Radiographer
Bradford Foundation Teaching Hospitals Nhs
Enhancing accessibility: Evaluating the integration and demand for sign language (BSL) in ultrasound.
9:05 AM - 9:15 AMAbstract
Introduction: The Royal National Institute predicts that hearing loss will affect 14.2 million people by 2035, highlighting the need for effective communication in healthcare. In ultrasound services, over 58% of complaints are linked to communication issues. This study explores the integration of Sign Language (SL) in ultrasound practices to address communication barriers for deaf and hard-of-hearing patients and evaluates its potential benefits.
Methods: A mixed-methods approach was used, combining quantitative data from audits and qualitative data from a systematic literature search on ScienceDirect and Radiography. The three-month audit reviewed policies, observed sonographer practices, and assessed SL service provision. Search terms like "SL," "Ultrasound," "Deaf," and "Makaton" were used to evaluate experiences of SL use in ultrasound settings.
Results: Findings revealed that only 15% of sonographers had formal SL training, and fewer than 10% of ultrasound facilities regularly provided SL interpreters. Service users reported significant communication barriers, with 85% expressing a need for better SL services. The literature review highlighted patient frustration with miscommunication and a preference for SL-integrated services. Healthcare professionals recognized the benefits of SL, such as improved patient satisfaction and fewer procedural errors.
Conclusion: The study concludes that there is a clear unmet demand for SL services in ultrasound practice. Integrating SL could enhance communication, improve care quality, and reduce patient anxiety. The results underscore the need for increased SL training for sonographers and suggest that future research should examine the long-term impacts of such training on patient outcomes.
Methods: A mixed-methods approach was used, combining quantitative data from audits and qualitative data from a systematic literature search on ScienceDirect and Radiography. The three-month audit reviewed policies, observed sonographer practices, and assessed SL service provision. Search terms like "SL," "Ultrasound," "Deaf," and "Makaton" were used to evaluate experiences of SL use in ultrasound settings.
Results: Findings revealed that only 15% of sonographers had formal SL training, and fewer than 10% of ultrasound facilities regularly provided SL interpreters. Service users reported significant communication barriers, with 85% expressing a need for better SL services. The literature review highlighted patient frustration with miscommunication and a preference for SL-integrated services. Healthcare professionals recognized the benefits of SL, such as improved patient satisfaction and fewer procedural errors.
Conclusion: The study concludes that there is a clear unmet demand for SL services in ultrasound practice. Integrating SL could enhance communication, improve care quality, and reduce patient anxiety. The results underscore the need for increased SL training for sonographers and suggest that future research should examine the long-term impacts of such training on patient outcomes.
Biography
Mr Saraaz Khalil |
Bradford Foundation Teaching Hospitals Nhs
Saraaz Khalil is a highly skilled professional with expertise in artificial intelligence, within Image interpretation , MRI & Ultrasound, machine learning, simulation, and education, with a particular focus on their applications in healthcare. With a strong academic and practical background, Saraaz is a frequent speaker at international conferences, where they share insights on advancing these fields to drive innovation in healthcare delivery and medical imaging.
Recently qualified as a radiographer at Bradford Teaching Hospitals NHS Trust, Saraaz has quickly established themselves as a dedicated leader in the field. As the Society of Radiographers (SoR) Learning Representative for the Trust, they advocate for continuous professional development and support the workforce in adapting to evolving healthcare technologies. In addition, Saraaz is the newly appointed UK representative on the Diagnostic Imaging Advisory Group and serves on the SoR Support Workforce Committee, where they contribute to shaping policy and best practices in diagnostic imaging.
Saraaz is committed to lifelong learning and collaboration, regularly working with academic institutions, healthcare providers, and industry leaders to push the boundaries of radiography. They are particularly passionate about integrating emerging technologies like AI and machine learning into clinical practice, with the goal of improving patient care, enhancing diagnostic accuracy, and optimizing healthcare processes. Their dedication to both professional growth and healthcare innovation makes them a key advocate for the future of radiography and healthcare technology.
Mr Daniel Rae
Head Sonographer
Sunshine Coast Vascular
Experience teaching vascular ultrasound in Tanzania
9:15 AM - 9:25 AMAbstract
Introduction: Volunteering overseas for medical teaching is an enriching experience and this presentation will walk you through how radiology is structured in Tanzania, what their broad sonographic areas of needs are, and how we planned to meet them.
Method: Daily lectures were planned, and the clinical mentoring of small groups was arranged in order to find out what the individual radiology resident's needs were. Targeted learning goals were designed within a short amount of time to meet the individual needs of the group.
Results: Improvements in confidence and clinical competence were seen within all residents. From daily observations further challenges were identified and recommendations were made as how to overcome these challenges.
Discussion: As well as clinical success with staff training, there were many surprises, unique experiences and personal connections made with the people who I met. I feel sharing some of their stories is as important as the educational goals that were achieved.
Take home message: I hope this talk will inspire others to collaborate with radiology charities. Whether it’s recording a lecture or spend some time with communities nationally and internationally, there are many opportunities where sonographer skills can be shared.
Method: Daily lectures were planned, and the clinical mentoring of small groups was arranged in order to find out what the individual radiology resident's needs were. Targeted learning goals were designed within a short amount of time to meet the individual needs of the group.
Results: Improvements in confidence and clinical competence were seen within all residents. From daily observations further challenges were identified and recommendations were made as how to overcome these challenges.
Discussion: As well as clinical success with staff training, there were many surprises, unique experiences and personal connections made with the people who I met. I feel sharing some of their stories is as important as the educational goals that were achieved.
Take home message: I hope this talk will inspire others to collaborate with radiology charities. Whether it’s recording a lecture or spend some time with communities nationally and internationally, there are many opportunities where sonographer skills can be shared.
Biography
Mr Daniel Rae FASA |
Sunshine Coast Vascular
Daniel is head sonographer at Sunshine Coast Vascular and a senior sonographer with X-ray and Imaging. He has a passion for teaching vascular ultrasound and lecturing regularly on the local, national, and international stage. He is a Fellow of the ASA and consults as an Adjunct Fellow at Western Sydney University.
Mrs Alison White
Senior Lecturer
Griffith University
Being mindful in the moment: Keeping the focus on the patient
9:25 AM - 9:45 AMAbstract
Keeping your focus on your patient during an ultrasound scan can be challenging, particularly due to the competing elements of the day which can threaten to derail your attention away from the patient. One strategy that can improve your mental focus and increase your engagement with patients is the practice of mindfulness. Mindfulness can be described as being present in the moment, paying purposeful attention in the moment and approaching situations in a nonjudgmental way (being open-minded). Mindfulness in healthcare is not a new concept; however, it is a concept which is not usually included in the curriculum of education of sonographers, and hence is not generally practiced widely by sonographers. Research in professions such as medicine, nursing and allied health on the benefits of being mindful with patients has demonstrated that healthcare professionals who routinely practice mindfulness increase their capacity for empathy with patients, become less reactive in stressful situations and are more focused and attentive in their professional practice.
This presentation will cover the importance of being connected with your patient, strategies on how to remain present in the moment whilst performing an ultrasound and how the practice of mindfulness benefits not only your patient but also your own well-being.
This presentation will cover the importance of being connected with your patient, strategies on how to remain present in the moment whilst performing an ultrasound and how the practice of mindfulness benefits not only your patient but also your own well-being.
Biography
Mrs Alison White AFASA |
Griffith University
Alison White BSc MSc DMU (cardiac) AMS AFASA FASE SFHEA. Alison White is an accredited medical sonographer (cardiac) with over 25 years of clinical experience. She is an Associate Fellow of the ASA, a Fellow of the ASE and a Senior Lecturer and Program Director at Griffith University. Alison has been involved in the education of cardiac scientists since 2010 with both ASUM and the ASA. Since 2012, Alison has been the Program Director of the Graduate Diploma of Clinical Physiology at Griffith University, teaching the next generations of physiologists specialising in cardiac, respiratory, sleep and clinical neurophysiology. Alison has published textbook chapters and journal articles in both cardiac ultrasound and university learning and teaching and was awarded a National Citation for Outstanding Contribution to Student Learning in 2017, and a Senior Fellowship of the Higher Education Academy in 2018.
Ms Margaret Condon
Ultrasound Coordinator
IMED
Delivering the undeliverables
9:45 AM - 10:05 AMBiography
Ms Margaret Condon |
I-Med
I am the ultrasound coordinator for IMED Northwest region, working mostly from Werribee Mercy Hospital, a large public hospital in the West of Melbourne. I have been scanning for over 30 years. Have been a previous presenter at many conferences. Past Board member for ASUM and ASA, and current board member of the ASAR. Previous chair of the DMU board, and DMU board member for 12 years. Previous Pru Pratten award recipient. ASUM Honarary Fellow.
Ms Amelia Jones
IMED
Delivering the undeliverables
9:45 AM - 10:05 AMBiography
Ms Amelia Jones |
IMED
My name is Amelia and I am the Tutor Sonographer for I-MED in the North West Melbourne Metro region. I have worked for I-MED for 15 years, from an intern radiographer to where I am today.
I am passionate about supporting our student sonographers on their clinical education journey - it's a privilege to work with and alongside them as they progress for a novice to a competent fully qualified sonographer. This role has also taught, and continues to teach me, a lot about myself professionally and challenges me to be a better sonographer, communicator and educator each and every day.
Outside of work I am a mum to four magnificent sons. We love getting out on family adventures in the great outdoors, spending time at the beach and in the water and playing lots of sport.
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